All toys are made of body-safe medical grade platinum cured silicone. The pigments used to dye the silicone are body-safe too of course.
Regular orders are poured in a soft ShoreA 00 silicone. It’s soft, silky and flexible where it needs to be. If you’re unsure about the firmness feel free to contact us for some support.
Further firmness options will be implemented and available pretty soon.
We have a few special pigments in our repertoir already, but there are so much more colors and effects of course!
Our color palette should grow every now and then. They will be showcased in our gallery on Instagram or Twitter before adding them, so feel free to take a look every once in a while.
Of course! The package is brown without any writings on it.
The shipping sticker states your and our mailing adress if sent to a destination inside the EU.
If the destination is outside the EU there will be a second sticker for customs with the package content (we declare it as a “silicone product”), the product price and its weight.
We’re usually sending packages out 2-5 business days after the payment was received.
There might be delays due to high demand when new models arrive, a sale is running or if it’s holliday season. But it usually is just one or two extra business days.
If something majorly delays the process we’ll let you know of course.
Premade toys will be dropped off for shipping on the next business day.
That depends on the destination of course.
Here’s a rough estimate for regular destinations:
Germany 1 – 3 business days
Europe 2 – 7 business days
USA 5 – 10 business days
These times are estimates and things like border customs and holliday seasons can delay the shipment.
All international orders automatically come with tracking so you’ll be able to check its status.
There will be no additional fees if you are ordering from within the Eu.
Shipments to destinations outside the EU often come with custom duties or fees and vary from country to country. We suggest you check your local import regulations if you are not sure if it applies to you.
We won’t and cannot fake customs documents for any reason.
Some countries cancel tracking on international shipments once they arrive at customs. It’s a private data security thing. Australia and Canada are the two cases we know about so far.
There is no reason or possibility for us to modify or cancel tracking. Why should we after all.
We accept PayPal, most major credit cards via PayPal checkout and direct bank transfer.
We are happy to answer any questions you might have! Simply email us at firstname.lastname@example.org and we will answer at the next opportunity.
If you’re not hearing back from us within one business day the answer most likely ended up in your spam folder. There have not been any problems with Outlook, Live or Hotmail so far but you never know. Gmail/Googlemail on the other hand sorts us into the spam category most of the time.
If you think that our emails ended up as spam and were automatically deleted after a while, but you need the invoice or tracking information, feel free to let us know.